1. Your Reservation Once we have received your signed booking form together with the deposit we will re-confirm the reservation and receipt your payment, advising you of the balance and the date due. Please check these details carefully and contact us immediately if there are any discrepancies. No contract exists until we have received the deposit together with the booking form duly signed.
2. Payment of Balance When we receive payment for the balance of the rental due, which must be ten weeks before departure, we will forward instructions on how to reach the property, together with any other arrangements and details of our authorised representative. If the balance is not received by us, we shall be entitled to cancel the booking, without prejudice to our claim for cancellation charges and to retain the deposit. For bookings made within ten weeks of departure, payment must include the full cost of the rental price.
3. Holiday Price The prices of our holidays for 2014 have been calculated at an exchange rate of 1.15. Changes in exchange rates mean that the price of your holiday may change, after you have booked.
We will absorb, and you will not be charged for, any increase equivalent to 2% of the price of your holiday. We reserve the right to charge you for any amount over and above that.
4. Cancellation Please telephone in the first instance and confirm immediately in writing. The cancellation will be effective from the postmark date of your letter. If you cancel your booking ten weeks or more before departure we will retain the deposit. If you cancel your booking less than ten weeks before departure we retain the total cost of your holiday. In the unlikely event that we may have to cancel your booking for reasons beyond our control, we shall immediately offer you alternative accommodation. Should that not meet with your approval, your deposit will be returned in full and there will be no further claim against us. We will not be responsible to pay any compensation following a change or cancellation by us, including any fees incurred in terms of other arrangements you have with other providers.
5. Liability We have a duty to select the accommodation providers with reasonable skill and care. We have no liability to you for the actual provision of the accommodation, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the provider with reasonable care and skill, we will have no liability to you for anything that happens at the accommodation or any acts or omissions of the provider or others. We accept no liability for any disturbance which may occur and is outside of our control.
We also have no liability in the following situations:
- where the accommodation cannot be provided as booked due to forces beyond our control (see also point 8).
- where you incur any loss or damage that could not have been foreseen at the time of your booking, based on the information provided by you.
- where you incur any loss or damage that relates to any business activity.
- where any loss or damage relates to any services which do not form part of our contract with you.
- where any loss or damage of any kind caused by wars, threat of war, threat or act of terrorism, natural disasters, riots, strikes, floods, storms, epidemic or pandemic illness etc., or by any event which constitutes 'force majeure'.
If we are found liable to you on any basis, we limit the amount we have to pay you to a maximum of three times the cost of your accommodation. This does not apply to cases involving death or injury.
6. Maximum Numbers The maximum numbers for each property are stated in the individual apartment/villa descriptions. These numbers cannot be exceeded. As a courtesy to the property owners we ask that all persons intending to use the property at any time during the holiday should be named on the booking form.
7. Insurance We recommend you take out comprehensive travel insurance to cover you and your party against things like medical and additional expenses, cancellation or curtailment, public liability, personal accident, baggage and personal effects and personal money. Holiday cancellation insurance is not provided by Tuscan Holidays (or the owner of the property) and is not included in the price of the holiday. You should ensure that suitable holiday/travel/cancellation insurance is available from a source regulated by the Financial Services Authority.
8. Complaints In the event of cause for complaint you should first seek satisfaction locally through the proprietor of the property or his/her agent. Where you are given the number of our representative in Italy please use this. If you are still not satisfied contact Tuscan Holidays immediately by telephone and confirm the details of your complaint in writing to our representative whilst you are still in occupation of the property. You should then follow this up in writing to our office within 28 days after the last day of your holiday. Tuscan Holidays shall have no liability for any claim which is not made within this period of time.
9. Descriptions Tuscan Holidays honestly believe that all statements made in their brochures and on their web site are factual and correct. Every reasonable effort has been made to describe the properties and environs and to provide the amenities described. We cannot therefore be held responsible for any changes that became known after the brochures or we site were produced, nor can Tuscan Holidays accept liability for happenings outside its reasonable control, such as breakdown of domestic appliances, plumbing, wiring, building work, delays to travel services etc., weather conditions, invasion of pests, owner's negligence resulting in loss, injury or accident. These conditions shall be governed by English Law.
10. The Party Leader The person making the booking and signing the booking form is responsible for, and accepts on behalf of, all members of the party these terms and conditions. You are responsible for payments due and for notifying us of any changes and keeping your party informed of any changes. In the event of any unacceptable behaviour the owner of the property reserves the right to ask the party to vacate the property.
All of the above applies only to services supplied by Tuscan Holidays and does not apply to services featured in the brochure or on the web site that are provided by any other company.
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