Tuscan Holidays' Booking Conditions

1. Your Reservation Once we have received your signed booking form together with the deposit we will re-confirm the reservation and receipt your payment, advising you of the balance and the date due. Please check these details carefully and contact us immediately if there are any discrepancies. No contract exists until we have received the deposit together with the booking form duly signed.

2. Payment of Balance When we receive payment for the balance of the rental due, which must be ten weeks before departure, we will forward instructions on how to reach the property, together with any other arrangements and details of our authorised representative. If the balance is not received by us, we shall be entitled to cancel the booking, without prejudice to our claim for cancellation charges and to retain the deposit. For bookings made within ten weeks of departure, payment must include the full cost of the rental price.

3. Cancellation Please telephone in the first instance and confirm immediately in writing. The cancellation will be effective from the postmark date of your letter. If you cancel your booking ten weeks or more before departure we will retain the deposit. If you cancel your booking less than ten weeks before departure we retain the total cost of your holiday. In the unlikely event that we may have to cancel your booking for reasons beyond our control, we shall immediately offer you alternative accommodation. Should that not meet with your approval, your deposit will be returned in full and there will be no further claim against us.

4. Liability We have a duty to select the accommodation providers with reasonable skill and care. We have no liability to you for the actual provision of the accommodation, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the provider with reasonable care and skill, we will have no liability to you for anything that happens at the accommodation or any acts or omissions of the provider or others.

We also have no liability in the following situations:

  1. where the accommodation cannot be provided as booked due to forces beyond our control (see also point 8).
  2. where you incur any loss or damage that could not have been foreseen at the time of your booking, based on the information provided by you.
  3. where you incur any loss or damage that relates to any business activity.
  4. where any loss or damage relates to any services which do not form part of our contract with you.
  5. where any loss or damage of any kind caused by wars, threat of war, threat or act of terrorism, natural disasters, riots, strikes, floods, storms etc., or by any event which constitutes 'force majeure'.

If we are found liable to you on any basis, we limit the amount we have to pay you to a maximum of three times the cost of your accommodation. This does not apply to cases involving death or injury.

5. Maximum Numbers The maximum numbers for each property are stated in the individual apartment/villa descriptions. These numbers cannot be exceeded. As a courtesy to the property owners we ask that all persons intending to use the property at any time during the holiday should be named on the booking form.

6. Insurance We have arranged a comprehensive Holiday & Travel Insurance scheme at advantageous group rates against medical and additional expenses, cancellation or curtailment, Public Liability, Personal Accident, baggage and personal effects, and personal money. Our rates are very competitive. Full details of cover are included with your brochure. Please include the appropriate premium with your deposit.

7. Complaints In the event of cause for complaint you should first seek satisfaction locally through the proprietor of the property or his/her agent. Where you are given the number of our representative in Italy please use this. If you are still not satisfied contact Tuscan Holidays immediately by telephone and confirm the details of your complaint in writing to our representative whilst you are still in occupation of the property. You should then follow this up in writing to our office within 28 days of your return home. Tuscan Holidays shall have no liability for any claim which is not made within this period of time. If any disputes cannot be solved amicably you may, if you wish, refer the matter to The ABTA Arbitration Scheme which is available to you.

8. Descriptions Tuscan Holidays honestly believe that all statements made in their brochures and on their web site are factual and correct. Every reasonable effort has been made to describe the properties and environs and to provide the amenities described. We cannot therefore be held responsible for any changes that became known after the brochures or we site were produced, nor can Tuscan Holidays accept liability for happenings outside its reasonable control, such as breakdown of domestic appliances, plumbing, wiring, building work, delays to travel services etc., weather conditions, invasion of pests, owner's negligence resulting in loss, injury or accident. These conditions shall be governed by English Law.

9. The person making the booking and signing the booking form is responsible for all members of the party. In the event of any unacceptable behaviour the owner of the property reserves the right to ask the party to vacate the property.

10. Tuscan Holidays, a division of Leisuretime Abroad, is a member of ABTA with membership number V7333. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. For further information about ABTA and the Code of Conduct please go to www.abta.com

All of the above applies only to services supplied by Tuscan Holidays and does not apply to services featured in the brochure or on the web site that are provided by Heart of the Lakes, Langdale Walking & Adventure Holidays or any other company.